Frequently Asked Questions

About Products

Yes, all the products we sell are formulated with safe and gentle ingredients that are suitable for sensitive skin. We carefully select and test each product to ensure it meets high safety and quality standards. Our products are free from harsh chemicals, parabens, and synthetic fragrances that can irritate sensitive skin. Additionally, many of our products are dermatologically tested and hypoallergenic. However, we always recommend conducting a patch test before using any new product to ensure it suits your individual skin type.

Each product page on our website includes detailed instructions on how to use the specific makeup tool. We provide step-by-step guidelines and tips to help you achieve the best results. For any further questions or personalized assistance, you can always reach out to our customer support team.

Technical FAQs

First, check your internet connection to ensure it is stable. Try visiting other websites to see if they load normally. If the issue persists, try switching to a different network environment, such as moving from Wi-Fi to a wired connection or vice versa. Clearing your browser cache and cookies can also help improve loading speeds. If the problem continues, please contact our customer support team for further assistance.

If you encounter an error on our website, try clearing your browser cookies and cache, then reload the page. This often resolves common issues. If the error persists, try accessing the website from a different browser or device. For ongoing problems, please reach out to our customer support team with details of the error, and we will assist you as soon as possible.